This Privacy Policy explains how Fursan Travel & Tourism (“Fursan Travel”, “we”, “us”, “our”) collects, uses, stores, shares, and protects your personal data when you use our website, mobile applications, customer service channels, corporate booking systems, or any other travel services (“Platform”).
We are committed to protecting your privacy in compliance with:
- Saudi Arabia’s Personal Data Protection Law (PDPL)
- Relevant international standards including GDPR principles
- Global travel industry data handling best practices
By accessing our Platform or using our services, you agree to the practices described in this Privacy Policy.
============================
- DEFINITIONS
============================
- Personal Data: Any information related to an identified or identifiable individual.
- Processing: Any operation performed on personal data (collection, storage, use, transfer, deletion).
- User / Customer / You: Any individual or entity using Fursan Travel services.
- Suppliers: Airlines, hotels, insurers, car rental companies, ground operators, and travel partners.
============================
- WHAT PERSONAL DATA WE COLLECT
============================
We collect several categories of data to provide booking and travel services:
2.1 Information You Provide Directly
- Full name
- Email address
- Phone number
- Date of birth
- Passport or ID details
- Nationality
- Payment information (encrypted)
- Billing address
- Traveler details (companions, children, infants)
- Special travel request information (meals, disability assistance, etc.)
- Corporate travel credentials (if applicable)
2.2 Automatically Collected Data
When using our Platform, we may collect:
- IP address
- Device type
- Operating system
- Browser type
- App version
- Location data (if permitted)
- Cookies and tracking information
- Usage analytics (pages visited, clicks, search history)
2.3 Travel Booking Information
- Flight bookings
- Hotel reservations
- Car rentals
- Travel insurance details
- Visa assistance requests
- MICE or group booking information
- Loyalty program enrollment
- Payment confirmations and receipts
2.4 Sensitive Personal Data (Only When Required)
- Health information (e.g., required for insurance, disability assistance)
- Travel restrictions or required medical documents
- Government-issued visa documents
We collect this only when necessary to complete your booking and comply with travel regulations.
============================
- HOW WE USE YOUR PERSONAL DATA
============================
We use your data to provide, improve, and customize our services.
3.1 For Booking & Service Fulfillment
- Process flight, hotel, and travel bookings
- Issue tickets, vouchers, and confirmations
- Communicate itinerary updates and travel alerts
- Provide customer support
- Manage refunds, cancellations, and amendments
3.2 Legal & Compliance Purposes
- Verify user identity
- Prevent fraud, unauthorized access, or criminal activity
- Comply with Saudi Arabian authorities and international aviation rules
- Meet airline, immigration, or hotel requirements
3.3 Marketing & Personalization
With your consent where required:
- Show personalized offers
- Send special promotions
- Improve recommendations
- Notify you of updates or services
3.4 Analytics & Platform Improvement
- Monitor performance
- Detect technical issues
- Improve user experience
- Enhance security
We always follow data minimization principles.
============================
- LEGAL BASIS FOR PROCESSING
============================
Fursan Travel processes your data based on:
- Contractual Necessity
(to complete travel bookings)
- Legal Obligations
(immigration, visa, regulatory compliance)
- Legitimate Interests
(fraud prevention, service improvement)
- User Consent
(marketing communications, optional features)
- Vital Interests
(emergency travel situations)
============================
- HOW WE SHARE YOUR DATA
============================
We share data only when required to fulfill a booking or comply with regulations.
5.1 Travel Service Providers
- Airlines
- Hotels
- Car rental companies
- Tour operators
- Insurance providers
- Ground transportation companies
These suppliers require your information to deliver the booked service.
5.2 Payment Partners
- Banks
- Payment processors
- Fraud detection services
5.3 Government & Regulatory Authorities
When required by law:
- Immigration authorities
- Security agencies
- Customs and border control
- Ministry of Tourism / Civil Aviation
5.4 Technology & Support Providers
- Cloud hosting services
- CRM systems
- Email/SMS communication platforms
- Analytics providers
We do NOT sell personal data to third parties.
============================
- INTERNATIONAL DATA TRANSFERS
============================
Because travel services are global, your data may be transferred to:
- Airlines based in other countries
- Hotels and tourism providers
- International travel partners
We ensure all transfers follow:
- PDPL requirements
- Adequate protection measures
- Contractual safeguards
============================
- HOW WE PROTECT YOUR DATA
============================
Fursan Travel uses strict security measures:
- SSL encryption
- PCI-DSS compliant payment systems
- Firewalls & intrusion detection
- Secure data centers
- Access control protocols
- Regular security audits
Despite strong protections, no system is 100% secure.
============================
- DATA RETENTION
============================
We retain personal data only as long as necessary for:
- Travel service fulfillment
- Legal obligations
- Tax and audit requirements
- Fraud prevention
- Customer support follow-ups
Typical retention periods range from 3 to 10 years, depending on regulatory requirements.
============================
- YOUR RIGHTS
============================
Under Saudi PDPL and international principles, you may:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (when legally allowed)
- Withdraw marketing consent
- Request a copy of your data
- Object to certain types of processing
To exercise your rights, contact:
[contactus@fursan.com.sa]
We will respond within legal timelines.
============================
- COOKIES & SIMILAR TECHNOLOGIES
============================
We use cookies to:
- Personalize content
- Improve navigation
- Remember preferences
- Analyze performance
- Deliver targeted promotions
You may disable cookies in browser settings, but some features may not work.
============================
- CHILDREN’S PRIVACY
============================
Fursan Travel does not knowingly collect data from children under 18 without parental/guardian consent.
For minors traveling:
- Parents/legal guardians must provide accurate information.
============================
- FRAUD PREVENTION & SECURITY MONITORING
============================
We may:
- Request identity verification
- Delay bookings for manual review
- Block suspicious transactions
- Share fraud-related information with partners and authorities
This protects our customers and Platform.
============================
- LINKS TO THIRD-PARTY WEBSITES
============================
Our Platform may link to:
- Airline websites
- Hotel providers
- External payment gateways
- Government portals
We are not responsible for:
- Their privacy practices
- Their content
- Their security policies
Use third-party links at your own risk.
- External Links Disclaimer
Our website or platforms may contain links to external websites or services (such as airlines, hotels, payment gateways, and government portals). These links are provided solely for your convenience. Fursan Travel & Tourism assumes no responsibility for the content, privacy practices, security measures, or legal policies of such external websites. Your use of these links is at your own risk, and we recommend reviewing their privacy policies before providing any personal information
- Governing Law & Jurisdiction
These Terms are governed by the laws of the Kingdom of Saudi Arabia.
Any legal dispute shall be exclusively under the jurisdiction of:
- Saudi courts:The parties agree that any dispute or disagreement arising from or related to this contract, including matters concerning its interpretation, execution, or termination, shall be subject exclusively to the jurisdiction of the Saudi courts in Riyadh. These courts shall have sole and exclusive authority to adjudicate such matters
============================
- CHANGES TO THIS PRIVACY POLICY
============================
Fursan Travel may update this policy at any time.
Changes are effective upon posting.
Continued use of the Platform constitutes acceptance of updated terms.
============================
- CONTACT INFORMATION
============================
For privacy inquiries, data requests, or complaints:
contactus@fursan.com.sa
920000442
Fursan Travel – Kingdom of Saudi Arabia
